Archive for 'finance'
HFI animation – the ROI of User Experience
Posted on 27. Jan, 2011 by admin.
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Dr Susan Weinschenk elaborates on why software development fails, how much it costs in the development lifecycle and how much can be saved with the inclusion of User Experience!
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Banking customer insights
Posted on 19. Oct, 2010 by admin.
As far as banking is concerned, customers want to speak to a real person when there is an account issue, however research from Empathica Consumer Insights, 41.4% of customers ( US & Canada) prefer the internet as the channel of choice. Read more about customers banking preferences on MediaPost