[service design & management]
davinci
Transforming an internal service provider organisation at enterprise scale by emphasising design principles, not design methods.
the challenge
Our client, a FTSE 100 telecommunications organisation was experiencing some real commercial and cultural turbulence due to a combination of: their merger with another power-house brand with entirely different ways of working.
The IT organisation was complex to deal with, unresponsive to change, expensive and slow to deliver.
Hypothesis
We believed that…
we needed to get clear on the current IT services being offered, review customer engagement models and, streamline back-stage operations.
For the…
13,500 engineers, architects and soultions providers across the IT organisation…
We would achieve…
A consumer co-created version of a unifying IT vision that united a newly elected leadership team and inspire the rest of the IT organisation.
Assumptions
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The approach
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Testimonials
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